We do everything we can to ensure that you receive your order as quickly as possible. The goods are handed over to our delivery partners every day and are usually delivered within 1-2 working days within Austria .

We also indicate the respective shipping times on the individual product pages. After you have placed your order, you will receive a tracking number from us so that you can track your package so that you can view the progress of your order at any time.

You can get a selection of our coffee specialties at the following locations:

VIENNA

's Fachl Vienna
Alserstraße 43
1080 Vienna

's Fachl Vienna-Mitte
Landstraßer Hauptstraße 108
1030 Vienna

UPPER AUSTRIA

's Fachl Linz
Hauptplatz 24
4020 Linz

CARINTHIA

's Fachl Villach Atrio
Kärntner Straße 34
9500 Villach

STYRIA

Holzkistl Center West
Weblinger Gürtel 25
8054 Graz

Wooden box Kapfenberg
Wiener Straße 35a
8605 Kapfenberg

's Fachl LCS Leoben
Hauptplatz 19
8700 Leoben

Our coffee is roasted exclusively in the traditional way with beech wood in a drum roaster , in separate quantities of 60kg each .

Beechwood roasting creates a natural, dry heat and enhances the aromas in the beans. The result is less acid in the coffee, a soft and mild taste and more crema (coffee foam).

The costs of roasting with beech wood are about twice as high as roasting with electricity or gas, but the quality of the product is superior to all others.

Our family-run roastery is located in northern Italy, about 40 km northeast of Venice. Once or twice a month we bring the fresh coffee beans to our warehouses in Vienna and Hagenbrunn .

The natural heat that the wood fire gives off is important because, like with a gas roaster, the wood flame has no direct path to the bean.

Roasting coffee with gas heaters results in a moist heat, whereas with electric heaters it results in a very dry heat. Wood produces a natural, dry heat and enhances the aromas in the beans. The result is less acid in the coffee , a softer and milder taste and more crema (coffee foam).

The main difference between wood and conventional gas and electric roasters is the quality of the wood heat and the roasting time . While conventional roasters need about 15 to 18 minutes (industrial roasters at 900 degrees only need 2 minutes), drum roasters with wood fire take up to 25 minutes .

The moisture in the beech wood creates what is known as gentle heat, stopping the drying phase of roasting. This extends the entire roasting process, preserving the natural lipids inside and leaving significantly more natural oil in the beans themselves.

All green coffee varieties are roasted separately because each coffee variety has its own characteristics depending on the country of origin and coffee farm.

The blending takes place after roasting and is called cold blending or Stile Veneziano .

We have switched all customer accounts to the 'new customer account'.

From now on, you no longer need a password to log in. Simply enter your email address when registering and you'll automatically receive an email with a login code. (The code is valid for 15 minutes.)

This method makes it easier to access and create your customer account and also increases security.

In your customer account, you can edit your profile, create and manage multiple addresses, and view all your previous orders at a glance.

If you do not yet have a customer account, this method will automatically create one for you, so you no longer need to create or register your own account.

Do you have any questions about your order?
Do you need help choosing?
Or do you have other concerns?

We are happy to help you.

Contact us via the contact form or as follows:

T +43 664 99700685
E shop@caffedelgianni.at